You may cancel your order up until it is being processed. You can do this by logging into your account and selecting ‘Cancel’ next to the specified order. If you no longer see the ‘Cancel’ icon next to your order, it means this option is no longer available as your order is currently being processed.
Alternatively, once you receive your order, you will be able to take unwanted items back to any of our stores, along with your tax invoice from your confirmation as proof of purchase, for an exchange or refund: www.toysrus.com.au/refunds-and-exchanges-help-centre/
Items purchased online using Afterpay cannot be refunded in store. Please contact our Customer Service Team directly to discuss your options.