We are sorry to hear of the technical issues you have been experiencing. We can suggest the following troubleshooting steps:
- Please try restarting your browser
- Please try to use a laptop or desktop computer, as opposed to a mobile or tablet device
- If you have access to multiple browsers, please try using a different browser, such as Google Chrome or Mozilla Firefox
- Make sure that your pop-up blocker is turned off
- Make sure that your anti-virus software is not blocking access to our site
- Please enter your VIP card without any spaces, such as 63317611...
- Please note, the VIP promo code is not a mandatory field and can be left blank
If you are still experiencing technical difficulties, please contact a member of our Customer Service Team on 1300 869 7787 for assistance.