Need to return something?
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For the full terms and conditions of our Returns Policy for both in store and online purchases, please visit www.toysrus.com.au/refunds-and-exchanges-help-centre
If you wish to return products from an online order for an exchange or refund, you are welcome to do so by visiting your local Toys R Us store, with a copy of your tax invoice from your confirmation email. Orders placed using Afterpay cannot be returned to a store for a refund. Please contact our Customer Service Team directly to discuss your options.
To discuss an online purchase you have received, please contact our Customer Service Team on 1300 869 7787.